General Terms & Conditions General Terms & Conditions of Service


1. Charges

Charges for services to be provided by Select Webdesign are defined in the project quotation (if requested) that the Customer receives via e-mail. Quotations are valid for a period of 30 days. Select Webdesign reserves the right to alter or decline to provide a quotation after expiry of the 30 days. Our hourly rate is charged at £30 (Thirty) pounds per hour.

All Web site design services require an advance payment of a minimum of twenty (20) percent of the project quotation total before the work is supplied to the Customer for review. The remaining eighty (80) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials. For projects over £1000 the deposit is 40% of the project total. Charges for web design work does not cover the release of source png or fla files; if the Customer requires these items then a separate quotation can be prepared.

Payment for services is due by cheque or bank transfer. Cheques should be made payable to Select Webdesign.

2. Customer Review

Select Webdesign will provide the Customer with an opportunity to review the appearance and content of the Web site during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Customer notifies Select Webdesign otherwise within ten (10) days of the date the materials are made available to the Customer.

3. Turnaround Time and Content Control

Select Webdesign will install and publicly post or supply the Customer's Web site by the date specified in the project proposal, or if no such date is specified, within four weeks of the date initial payment is received from the Customer,unless a delay is specifically requested by the Customer and agreed by Select Webdesign.

In return, the Customer agrees to delegate a single individual as 'first-point-of-call' to aid Select Webdesign with progressing the commission in a satisfactory and expedient manner.

During the project, Select Webdesign will require the Customer to provide copy and images. If content is not provided within four (4) weeks of an official request by email then Select Webdesign reserves the right to advise the Customer of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request then the Customer is considered to be in default of the commission, the project will be terminated and the Customer sent the final invoice for immediate payment. Select Webdesign will agree, at its discretion, to recommence the commission after agreement is reached on a new quotation document and once the original fees have been paid.

Invoices will be raised even if the website is not live if this is due to the cusomer not providing information that Select Webdesign has asked for to complete the project. It is up to the customer to provide sufficient information for the website to go live on the internet.

4. Payment.

Invoices will be provided by Select Webdesign upon completion of the work for Web Design and any associated services at the draft stage of the project. Invoices are normally sent via email; however, the Customer may elect to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £25 per month of the total amount due.

Invoices are due regardless if the project is not completed due to insufficient informaiton from the client after the draft layout has been sent to the customer. Refunds due to customers are given by cheque, sent out with a credit note which is e-mailed or posted to the customer with the address for domain registration. It is customer responsibility to ensure a change of contact details are given to Nominet or similar domain registration body to keep records up to date. Refunds are given up to fourteen (14) days after credit note is issued.

Termination from the Customer due to reasons outlined in point 1.4.1 on the acceptable use and privacy terms do not qualify for refund.

5. Default.

Accounts unpaid fourteen (14) days after the date of invoice will be considered in default. If the Customer in default maintains any information or files on Select Webdesign's Web space, Select Webdesign will, at its discretion, remove all such material from its web space.

Select Webdesign is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer's account.

Cheques returned for insufficient funds will be assessed a return charge of £25 and the Customer's account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay Select Webdesign reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Select Webdesign in enforcing these Terms and Conditions.

6. Termination.

Termination of services by the Customer must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Customer will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

7. Copyright.

The Customer retains the copyright to data, files and graphic logos provided by the Customer, and grants Select Webdesign the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting Select Webdesign permission and rights for use of the same and agrees to indemnify and hold harmless Select Webdesign from any and all claims resulting from the Customer's negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Customer to Select Webdesign that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. The website and other services remain the property of Select Webdesign until payment of outstanding monies.

8. Standard Media Delivery.

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Customer in electronic format e-mail and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Select Webdesign to return to the Customer any images or printed material provided for use in creation of the Customer's Web site, such return cannot be guaranteed.

9. Design Credit.

A link to Select Webdesign will appear in either small type or by a small graphic at the bottom of the Customer's Web site. If a graphic is used, it will be designed to fit in with the overall site design.

10. Post-Placement

Alterations. Select Webdesign cannot accept responsibility for any alterations caused by a third party occurring to the Customer's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

11. Domain Names.

Select Webdesign may purchase domain names on behalf of the Customer. Payment and renewal of those domain names is the responsibility of the Customer. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Select Webdesign. The Customer should keep a record of the due dates for payment to ensure that payment is received in good time.

12. General.

These Terms and Conditions supersede all previous representations, understandings or agreements. The Customer's confirmation of draft layouts, payment of an advance fee,part payment or full payment constitutes agreement to and acceptance of these Terms and Conditions.